Promoting best practice through investigation and review

Justin Roper provides investigations and service reviews.

Investigations into serious incidents, sensitive and complex complaints, and performance concerns using root cause analysis approach. Investigations systematically establish what has gone wrong and why, identifying the changes needed to prevent a re-occurrence.

Reviews work to prevent incidents and complaints, improving systems and processes.

Being independent means a fair and impartial approach.  Investigations and reviews are cost effective — pulling in specialist advice when needed and following a robust framework and process.  Reports are easy to read and understandable with clear explanations for any recommendations made.

Justin Roper has carried out numerous root cause analysis investigations into serious incidents, complaints and performance concerns for NHS commissioning and provider organisations.

To discuss a case or look at review options please get in touch.

“extremely comprehensive and helpful…would absolutely recommend”